Registration and course start
Registration is binding. The start of the course takes place according to the information you find on our website.
Cancellation & Refund
- Group lessons: You can cancel your course registration up to 14 days before the course starts. After that, we charge an administration fee of SEK 300. You can no longer unsubscribe 7 days before the start of the course, and therefore you will be charged a full course fee regardless of whether you attend the course or not. The cancellation notice is valid only if you have received a confirmation from us. A paid course fee cannot be exchanged for other services, such as private lessons. If you do not have the opportunity to complete the course due to illness – and prove this with a medical certificate – you will receive part of the course fee for future courses. Absence without a medical certificate does not justify reimbursement of the course fee. Missed lessons may be taken again if possible, but only after approval of Viva Studios and provided that a different paying course is run in parallel.
- Private Lessons: If the class is canceled with a shorter notice than 24 hours, 50% of the hourly rate is charged. When purchasing packages, all lessons must be taken within 6 months from the first lesson.
- Massages: If the massage is canceled with a shorter notice than 24 hours, 50% of the hourly rate is charged. In case of delay, we cannot assure the full session as other bookings might exist.
Payment & Reminder
Payment is made no later than 5 days before the start of the course, directly to Viva Studios via bank giro (we will send you the invoice) or cash/card/swish on the day of the first class, at the studio. In the event of a reminder, a reminder fee of SEK 50 per commenced month and a penalty interest rate of 10% from 5 days before the course starts. Possible deferral until the salary/tuition payment can be granted, but only by agreement with Viva Studios.
It is possible to change courses within the same level or between levels – subject to availability. This can only be done after approval from Viva Studios.
Schedule & Change of instructor
Viva Studios reserves the right to change the course schedule in an emergency and to change the instructor for an occasional occasion if necessary. Any canceled lessons are communicated via e-mail and on the website and are always compensated with an extra insert at the end of the course.
We reserve the right to make certain courses fully subscribed quickly. A certain number of participants are required for a course to be started, and Viva Studios reserves the right to cancel courses that do not receive sufficient registrations. We also reserve for changes in the course program.
Information Collection and use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (”Personal Information”) may include, but is not limited to:
- Email address
We collect information that your browser sends whenever you visit our Service (”Log Data”). This Log Data may include information such as your computer’s Internet Protocol (”IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use ”cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to other sites
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.